This service helps you understand how your solution will operate and what level of support you require, thus ensuring your SAP solutions are more reliable and offer optimum support for your users. We can also help you determine the breadth and depth of your support structures, and identify precisely the right strategy for your system operation.

This service addresses system administration and data volume management. System administration services examine the major areas such as interface settings, database administration, back-up, recovery, and security settings. Data volume management services provide a suitable management strategy to help you control the size and growth of your database based on your business needs.

After your new SAP system goes live, we provide comprehensive on-site and remote services to ensure your system continues running smoothly and reliably with all the functionality and deliverables that are set out in your deployment plan. We also provide consultation and analysis to optimize the performance of your new system.

Since your system is a mission critical system and requires continuous monitoring, preventing and correcting actions. Hence our experience consultants can provide both on-site and off-site support service to ensure your system is well taking care of when it is needed (7x24).

Our Virtual System Administrator Program (VSAP) Service is specially designed for currently SAP users to enjoy a series of solution health check assessments. This program is a recommended procedure to evaluate your SAP system performance after it's been in production for a period of time. This proactive support service periodically checks the overall performance of your SAP solution. A comprehensive report then identifies any important weaknesses or problems and offers recommendations that can help you achieve long-term system reliability and efficiency. VSAP covers SIX technical support areas which includes:

• System Performance - To conduct daily checkup and system rectification to maintain hardware capacity and system performance
• SAP & Database Buffer - To preserve buffer pool facility and minimize buffer overflow vulnerability
• SAP Workload Analysis - To ensure the system performance by minimizing the system resource utilization, implement SAP data archiving as a result of maximizing the system efficiency
• Database Performance Analysis
• Generate review reports and provide recommendation of SAP Parameter Tuning