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To help you stay ahead of the competition, DynaSys offers advanced IT education that can enhance and broaden the skills and knowledge of your entire IT team, including day-to-day operations, administration, software development, IT management, mobility, and vendor-focused software training. By accelerating IT competence in both management and operations, you not only achieve your IT goals, you also enhance workforce productivity and maximize your return on IT investment.

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Scrum & Agile Project Management

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Microsoft Learning Solutions

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ITIL

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Advanced Technologies Learning Solutions

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Bespoke Learning Solution

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Mobility Learning Solutions

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Softskills

SCRUM & AGILE PROJECT MANAGEMENT

Modules Include:

Project Management –
Project Management Foundation Program + Exam review
Business Analysis – Foundation
Business Analysis – Writing and Managing Requirements Documents

Risk Management –
Risk Management Professional Program

Agile –
Professional Scrum Foundations
Professional Scrum Developer
Professional Scrum Master
Agile Project Management Essentials
Agile Certified Practitioner (PMI-ACP) Exam Prep

Scrum & Agile Project Management

Project Management Foundation Program + Exam review

Project Management Fundamentals (22.5 PDUs)

3-day course provides the fundamental concepts, processes, and techniques to successfully manage projects. It features the exciting hands-on Race to Results Simulation that provides project management experience set in the context of motor racing. Learned project management fundamentals are immediately practiced in a multiple project team environment to maximize achievement of enterprise objectives. Lessons learned are captured and discussed relative to the participant’s work environments.

PMP Exam Review® (14 PDUs)

2-day comprehensive examination preparation seminar covers the five project management processes, as described in PMI®’s “A Guide to the Project Management Body of Knowledge”, which span the nine project management knowledge areas, as well as the area of Professional Responsibility. This course when combined with HC577s “Project Management Fundamentals” is especially suitable for experienced project managers seeking to satisfy the education requirement for PMP® certification.

( Duration: 5 Days )

Business Analysis – Foundation

This course teaches participants the overall process of business analysis and where it fits in the bigger picture of project life cycle and the business context. The course is interactive and combines discussion, active workshops, and demonstrations of techniques. The goal is bottom-line results that cut through the real-world problems facing people seeking to improve the way they operate to develop new and improved software and products or otherwise deliver results through project performance.

 

Course Details

( Duration: 2 Days )

Business Analysis – Writing and Managing Requirements Documents

Once a business analyst has completed the information gathering and analysis to produce the solution to a business problem, the results must be documented for all stakeholders to see and understand. This course will enhance the skill set needed for writing and managing the complex readership that business analysts interact with on a day-to-day basis.
You will learn how to:
。Write an understood requirements document that is approvable and acceptable
。Validate a requirements document
。Manage the changes to requirements documents through the System Development Life
Cycle (SDLC)

 

Course Details

( Duration: 2 Days )

Risk Management

Risk Management Professional Program

The course is comprised of two workshops and aims to equip participants with practical skills in project risk management, as well as prepare them for the PMI-RMI® examination.

• Part 1 of the workshop caters to the needs of project managers and participants who want to develop advanced skills in managing risks in the context of projects.

• Part 2 of the workshop equips participants with all the necessary knowledge for taking the PMI-RMP® examination.

( Duration: 4 Days )

Agile

Professional Scrum Foundations

This course is an interactive and hands-on course driven by the participants. During the two days courses, student will get their hands-on to develop a case study in four interactions.

( Duration: 2 Days )

Professional Scrum Developer

This course is developed together by Scrum.org in collaboration with Microsoft. It is Microsoft endorsed Visual Studio 2012 course comprises of 20% lecture, 10% group discussion and 70% hands-on software development.

( Duration: 3 Days )

Professional Scrum Master

This course covers Scrum basics, including the framework, mechanics, and roles of Scrum. But is also teaches how to optimize value, productivity, and the total cost of ownership of software products.

( Duration: 2 Days )

Agile Project Management Essentials

This three-days course is geared toward adopting Agile project management in organizations to improve project delivery and complement and enhance “traditional” project management rigor. Built from the ground up, this course addresses the application of Agile project management methodologies to any business environment. It moves beyond Agile’s typical focus on software development and information technology (IT) to include applications in acquisitions, program management, and non-IT domains.

( Duration: 3 Days )

Agile Certified Practitioner (PMI-ACP) Exam Prep

This three-days course is designed for those preparing to take PMI®’s new Agile Certified Practitioner (PMI-ACP)SM examination. Provides participants with an application based course experience that includes comprehensive information concerning the Agile process and framework based on information and resources outlined by PMI. In addition, this course will provide participants with an Agile Certified Practitioner (PMI-ACP)SM Exam Survival Guide and tips and techniques on preparing for the PMI-ACP examination and will satisfy’s PMI’s 21 education hours requirements for certification.

( Duration: 3 Days )

ITIL

What is ITIL?

The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management in the world.

ITIL is a best practices system for improving IT management and service. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

Organizational Benefits to ITIL

  • Improved customer satisfaction through a more professional approach to service delivery
  • Improved IT services through the use of proven best practice processes
  • Improved ROI of IT
  • Improved delivery of third party services through the specification of ITIL
  • Improved morale of service delivery and recipient staff
  • Increased competence, capability and productivity of IT staff
  • Increased staff retention
  • Improved systems/ applications availability
  • Reduced cost/ incident
  • Reduced hidden costs that traditionally increases substantially the TCO
  • Closely aligned to commercial business services and products

Modules Include:

ITIL Foundation for IT Service Management (includes exam)
ITIL Managing Across the Lifecycle
ITIL® Operational Support and Analysis (includes exam)
ITIL® Planning, Protection and Optimization (includes exam)
ITIL® Release, Control & Validation (includes exam)
ITIL® Service Design (includes exam)
ITIL® Service Offerings and Agreements (includes exam)
ITIL® Service Strategy (includes exam)
ITIL® Service Transition (includes exam)

ITIL Foundation for IT Service Management (includes exam)

This 3-days course introduces the fundamentals of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and the exciting, hands-on Race to Results Service Management Simulation, which provides an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for the ITIL® Foundation Certificate examination.

( Duration: 3 Days )

ITIL Managing Across the Lifecycle

This 5-days course gives participants the skills to support an organization’s service delivery by bridging the service lifecycle stages. The course teaches the value of one combined service management practice as opposed to separate subject areas. ITIL® processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. Participants learn how to apply and integrate their ITIL® knowledge in the workplace in a tangible way.

( Duration: 5 Days )

ITIL® Operational Support and Analysis (includes exam)

This 5-days course focus the spotlight on the Service Operation principles and the Event Management, Incident Management, Problem Management, Access Management and Request Fulfillment processes. In support of the main processes, the course details how other processes interact with and enable their effectiveness. Organizing for Service Operation, roles, responsibilities, technology and their considerations are included. The course prepares attendees for the ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate, module that leads to the ITIL® Expert Certificate.

( Duration: 5 Days )

ITIL® Planning, Protection and Optimization (includes exam)

This 5-day course integrates the capabilities, processes and roles that result in well planned, properly protected and continually optimized services. The core processes of Capacity, Availability, Information Security, IT Service Continuity and Demand Management are discussed in detail. Implementation and technology considerations along with the risks and challenges and the factors for success are presented. The course prepares attendees for the ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate, module that leads to the ITIL® Expert Certificate.

( Duration: 5 Days )

ITIL® Release, Control & Validation (includes exam)

This 5-days course provides in-depth coverage of the processes and tools that support the transition of services and service components. In scope processes are Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Change Evaluation and Knowledge Management. Implementation and technology considerations are discussed in depth. The course prepares attendees for the ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate, module that leads to the ITIL® Expert Certificate.

( Duration: 5 Days )

ITIL® Service Design (includes exam)

This 3-days course teaches the students how to plan, implement and optimize service design processes consistent with ITIL® best practices. By applying ITIL® Service Design best practices IT departments ensure that new services meet commitments related to the service quality and availability, customer satisfaction and cost-effectiveness. The course prepares attendees for the ITIL® Intermediate Qualification: Service Design Certificate, one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

( Duration: 3 Days )

ITIL® Service Offerings and Agreements (includes exam)

This 5-day course draws together the activities required to determine what services to offer and to make agreements with customers and providers of the services. Areas covered include service portfolio management for IT services, service catalog management, service level management, supplier management, demand management, financial management for IT services and business relationship management. The course prepares attendees for the ITIL® Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate, one of the modules that leads to the ITIL® Expert Certificate.

( Duration: 5 Days )

ITIL® Service Strategy (includes exam)

This 3-day course focuses on the activities for transforming ITSM into a strategic asset and driving strategy through the service lifecycle. Topics include the principles of Service Strategy, Strategy Management for IT Services, Service Portfolio Management, Demand Management, Financial Management and Business Relationship Management. Governance, critical success factors and risks are also covered. The course prepares attendees for the ITIL® Intermediate Qualification: Service Strategy Certificate, one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

( Duration: 3 Days )

ITIL® Service Transition (includes exam)

This 3-day course covers the Service Transition component of the ITIL® lifecycle. Topics include change management, service asset and configuration management, service release and deployment, service validation and testing, change evaluation, and decision making with the Service Management Knowledge System (SMKS). The course prepares attendees for the ITIL® Intermediate Qualification: Service Transition Certificate, one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

( Duration: 3 Days )

MOBILITY LEARNING SOLUTIONS

Modules Include:

iOS Application Development
Android Application Development
CompTIA Mobility +

iOS Application Development

This course provides a comprehensive training for IT practitioners to develop the ability in designing mobile application for iPhone.

( Duration: 2 Days )

Android Application Development

This course is designed for programmers who already have basic Java knowledge to extent their programming skills in designing mobile application for Android Phone.

( Duration: 2 Days )

CompTIA Mobility +

This comprehensive training course builds on your existing knowledge and experience on network support. Provide you with critical concepts related to over-the-air technologies, wireless networking, and mobile devices.

( Duration: 3 Days )

MICROSOFT LEARNING SOLUTIONS

Modules Include:

Technical Training –
Administering System Center Configuration Manager
Deploying System Center Configuration Manager
System Center Orchestrator
Installing and Configuring System Center Operations Manager
Developing Microsoft SQL Server Databases
Administering Microsoft SQL Server Databases
Core Solutions of Microsoft Exchange Server
Advanced Solutions of Microsoft Exchange Server
Configuring, Managing and Troubleshooting Exchange Server
Installing and Configuring Windows Server
Administering Windows Server
Configuring Advanced Windows Server Services
Upgrading Your Skills to MCSA Windows Server 2012
Microsoft SharePoint Training for Power User/ Site Admin
Microsoft SharePoint Training for End User

User Training –
Using Excel for Data Analysis
PowerPivot for Excel 2010/2013
Enhancing Presentation Skills with Microsoft PowerPoint
Automating Spreadsheet Tasks Using VBA
Upgrading from Office 2003/2007 to Office 2010/2013

Customized User training

Technical Training

Administering System Center Configuration Manager

This course describes how to configure and manage a System Center 2012 R2 Configuration Manager site and its associated site systems. The course focuses on day-to-day management tasks for System Center 2012 R2 Configuration Manager.

( Duration: 4 Days )

Deploying System Center Configuration Manager

Get detailed instruction and hands-on practice planning and deploying Microsoft System Center 2012 R2 Configuration Manager and its associated site systems. This three-day Microsoft Official course is designed for IT Professionals who are responsible for designing and deploying one or more System Center 2012 R2 Configuration Manager sites and all supporting systems, as well as configuring and managing endpoints in those systems. You will learn how to plan for the deployment of the central administration site, one or more primary sites and secondary sites, and all associated site systems. You will also learn how to migrate from System Center 2012 Configuration Manager to System Center 2012 R2 Configuration Manager.

( Duration: 2 Days )

System Center Orchestrator

This course provides students with the knowledge necessary to design, deploy, and maintain Microsoft’s System Center 2012 Orchestrator. In this course, students are introduced to the various System Center products, and then learn how Orchestrator 2012 is architected and deployed within the Systems Center suite. In addition, this course includes automation of processes designed to address various scenarios, which may be encountered in the business computing environment. Upon course completion, students will have the skills necessary to manage Orchestrator 2012 for maximum business benefit. This course incorporates hands-on learning opportunities, so students can practice applying business solutions to real-world scenarios.

( Duration: 2 Days )

Installing and Configuring System Center Operations Manager

This course provides students with the knowledge and skills to install and configure System Center 2012 Operations Manager. In addition this class will prepare the student for managing their 2012 Operations Manager infrastructure.

( Duration: 4 Days )

Developing Microsoft SQL Server Databases

This course introduces SQL Server 2012 and describes logical table design, indexing and query plans. It also focusses on the creation of database objects including views, stored procedures, along with parameters, and functions. Other common aspects of procedure coding, such as transactions, concurrency, error handling, triggers, and SQL CLR are also covered in this course.

( Duration: 4 Days )

Administering Microsoft SQL Server Databases

This course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2014 database. The course focuses on teaching individuals how to use SQL Server 2014 product features and tools related to maintaining a database.

( Duration: 4 Days )

Core Solutions of Microsoft Exchange Server

This course will provide you with the knowledge and skills to plan, deploy, manage, secure, and support Microsoft Exchange Server 2013. This course will teach you how to configure Exchange Server 2013 and supply you with the information you will need to monitor, maintain, and troubleshoot Exchange Server 2013. This course will also provide guidelines, best practices, and considerations that will help you optimize performance and minimize errors and security threats in Exchange Server 2013.

( Duration: 4 Days )

Advanced Solutions of Microsoft Exchange Server

This course will provide you with the knowledge and skills to configure and manage a Microsoft Exchange Server 2013 messaging environment. This course will teach you how to configure Exchange Server 2013, and it will provide guidelines, best practices, and considerations that will help you optimize your Exchange Server deployment.

( Duration: 4 Days )

Configuring, Managing and Troubleshooting Exchange Server

This course will provide you with the knowledge and skills to configure and manage a Microsoft Exchange Server 2010 messaging environment. This course will teach you how to configure Exchange Server 2010, as well as provide guidelines, best practices, and considerations that will help you optimize your Exchange server deployment.

( Duration: 4 Days )

Installing and Configuring Windows Server

Get hands-on instruction and practice installing and configuring Windows Server 2012, including Windows Server 2012 R2, in this five-day Microsoft Official Course. This course is part one in a series of three courses that provides the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment.

( Duration: 4 Days )

Administering Windows Server

Get hands-on instruction and practice administering Windows Server 2012, including Windows Server 2012 R2, in this five-day Microsoft Official Course. This course is part two in a series of three courses that provides the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment.

( Duration: 4 Days )

Configuring Advanced Windows Server Services

Get hands-on instruction and practice configuring advanced Windows Server 2012, including Windows Server 2012 R2, services in this five-day Microsoft Official Course. This course is part three in a series of three courses that provides the skills and knowledge necessary to implement a core Windows Server 2012 infrastructure in an existing enterprise environment.

( Duration: 4 Days )

Upgrading Your Skills to MCSA Windows Server 2012

Get hands-on instruction and practice configuring and implementing new features and functionality in Windows Server 2012, including Windows Server 2012 R2, in this five-day Microsoft Official Course. This course is designed for IT professionals who want to upgrade their technical skills from Windows Server 2008 to Windows Server 2012 and Windows Server 2012 R2. It presumes a high level of knowledge about previous Windows Server technologies and skills equivalent to MCSA: Windows Server 2008 credential.

( Duration: 4 Days )

Microsoft SharePoint Training for Power User/ Site Admin

This class is designed for information workers or power users who serve as SharePoint Site Owners or Site Collection Administrators. Students should take this course if they need to know how to manage the team collaboration, document management and social features of Microsoft SharePoint 2013. This class is an excellent prerequisite for IT Professionals who work as SharePoint Server Administrators attending 20331: Core Solutions of Microsoft SharePoint Server 2013. This class can be delivered using Site Collections on an in-house server, virtual machines or Office 365.

( Duration: 2 Days )

Microsoft SharePoint Training for End User

This SharePoint 2013 End User class is for end users working in a SharePoint 2013 environment. The course teaches SharePoint basics such as working with lists and libraries as well as basic page customizations.

( Duration: 1 Day )

User Training

Using Excel for Data Analysis ( Duration: 1 Day )

PowerPivot for Excel 2010/2013 ( Duration: 1 Day )

Enhancing Presentation Skills with Microsoft PowerPoint ( Duration: 1 Day )

Automating Spreadsheet Tasks Using VBA ( Duration: 2 Days )

Upgrading from Office 2003/2007 to Office 2010/2013 ( Duration: 1 Day )

Customized User Training

Our customized training aim to help you identify your company’s skills gaps/productivity needs and then design a program which can be met your business goals. Please call 3188-8719 or email to jerrylee@dynasys.com.hk for discussion.

ADVANCED TECHNOLOGIES LEARNING SOLUTIONS

Modules Include:

NetApp –
NetApp Data ONTAP 7-Mode Administration
NetApp Clustered Data ONTAP Administration

CompTIA –
A+
Network+
CTT+ (Certified Technical Trainer)
Cloud Essential

Big Data –
Big Data Essentials

NetApp

NetApp Data ONTAP 7-Mode Administration

By the end of this course you should be able to:

• Identify the various components of a NetApp storage environment
• Install and perform the setup configuration of Data ONTAP
• Perform basic administration on a storage system
• Explain and configure physical and logical storage
• Identify and configure client protocols
• State virtualization techniques available in Data ONTAP
• Describe Snapshot copies and space consumption in Data ONTAP
• Discuss backup methods available in Data ONTAP

( Duration: 5 Days )

NetApp Clustered Data ONTAP Administration

By the end of this course you should be able to:

• Identify the various components of a NetApp storage environment
• Install and perform the setup configuration of Data ONTAP
• Perform basic administration on a storage system
• Explain and configure physical and logical storage
• Identify and configure client protocols
• State virtualization techniques available in Data ONTAP
• Describe Snapshot copies and space consumption in Data ONTAP
• Discuss backup methods available in Data ONTAP

( Duration: 5 Days )

CompTIA

A+

This computer repairs program from CompTIA enables students to deal with the most common
technical problems associated with a PC and acquire the skills to install, configure, upgrade and
troubleshoot both PC hardware and software. Students will also be able to recognize every major
PC component and understand how the components work together.

( Duration: 4 Days )

Network+

Upon successful completion of this course, students will be able to: – identify the basic network theory concepts. – identify the major network communications methods. – describe network media and hardware components. – identify the major types of network implementations. – identify the components of a TCP/IP network implementation. – identify TCP/IP addressing and data delivery methods.

– identify the major services deployed on TCP/IP networks.
– identify the components of a LAN implementation.
– identify the infrastructure of a WAN implementation.
– identify the components of a remote network implementation.
– identify the major issues and methods to secure systems on a network.
– identify the major issues and technologies in network security.
– identify network security threats and attacks.
– identify the tools, methods, and techniques used in managing a network.
– describe troubleshooting of issues on a network.

( Duration: 3 Days )

CTT+ (Certified Technical Trainer)

The CTT+ certificate is a cross-industry credential providing recognition that an instructor has attained a standard of excellence in the training industry. The examinations are based on a set of objectives designed to measure the core knowledge and skills that competent instructors must demonstrate to complete an instructional assignment successfully both in a classroom and a virtual classroom environment. CTT+ is a recognized mandatory pre-requisite for many industry vendors’ presentation skills including Microsoft Certified Trainer (MCT) and Citrix Certified Instructor (CCI).

( Duration: 3 Days )

Cloud Essential

Upon successful completion of this course, students will be able to:

– learn the fundamental concepts of cloud computing.
– learn the business aspects and impact of cloud computing.
– differentiate the types of cloud solutions and the adoption measures needed for each.
– identify the technical challenges and the mitigation measures involved in cloud computing.
– identify the steps to successfully adopt cloud services.
– identify the basic concepts of ITIL and describe how the ITIL framework is useful in the implementation of cloud computing in an organization.
– identify the possible risks involved in cloud computing and the risk mitigation measures, and you will also identify the potential cost considerations for the implementation of cloud and its strategic benefits.

( Duration: 3 Days )

Big Data

Big Data Essentials

This 2-days course provides a holistic view about Big Data and Apache Hadoop with illustrations on different practical and potential use cases for enterprises and government bodies.

( Duration: 2 Days )

SOFTSKILLS

Modules Include:

Communication and Presentation

Problem Solving & Decision Making ( Duration: 2 Days )
The Art and Science of Managing Vendors ( Duration: 2 Days )
IT Communication Skills: Breaking Communication Barrier ( Duration: 1 Day )
IT Professionals Skills: Applying NLP in Office ( Duration: 1 Day )
IT Service Skills: Working with Users Effectively ( Duration: 2 Days )
Sigma Plus in business improvement ( Duration: 2 Days )

Bespoke Learning Solution

Our bespoke learning solutions aim to help you identify your company’s skills gaps/productivity needs and then design a program which can be met your business goals. Please call 3188-8719 or email to jerrylee@dynasys.com.hk for discussion.

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